1. Product Support Coverage

MIRAYLOY may provide support for verified manufacturing defects, packaging problems, incorrect products, missing items, or functional issues that occur during normal intended use.

Depending on the circumstances, an approved resolution may include:

• A replacement product, where available
• A replacement component or accessory, where applicable
• A refund or partial refund for an eligible issue
• Store credit, where appropriate
• Another reasonable solution agreed with the customer

The final resolution will depend on the nature of the issue, available evidence, product availability, and applicable store policies.

2. Issues That May Qualify for Support

The following situations may qualify for product support after review:

3. Situations Generally Not Covered

Product support may not apply to concerns caused by improper use, unsuitable storage, accidents, or changes made after delivery.

• Damage caused by accidents, misuse, or careless handling
• Unauthorized alterations, repairs, or modifications
• Improper storage or exposure to unsuitable temperatures
• Failure to follow product instructions or packaging guidance
• Normal changes caused by ordinary use or product wear
• Minor appearance differences that do not affect intended use
• Differences caused by lighting, photography, or screen settings
• Products purchased from unauthorized third-party sellers
• Issues caused after the product has been transferred to another person
• Damage resulting from unclean or improper use of beauty tools
• Personal dissatisfaction based only on preference or change of mind

Support is intended for verified product, order, packaging, or delivery issues and does not guarantee a remedy for every personal preference.

4. Product Care and Recommended Use

Proper storage and handling can help maintain the condition of your beauty products and tools.

We recommend that customers:

• Use each product only for its intended cosmetic purpose
• Keep products closed when they are not being used
• Store beauty products in a clean, cool, and dry place
• Avoid prolonged exposure to direct sunlight or excessive heat
• Keep applicators and beauty tools clean
• Avoid placing products on contaminated or wet surfaces
• Follow any product-specific instructions shown on the packaging
• Stop using a product if irritation or discomfort occurs

Concerns caused by unsuitable storage, improper handling, or failure to follow product guidance may affect support eligibility.

5. How to Request Product Support

If you believe that your MIRAYLOY order has a qualifying issue, please contact us as soon as reasonably possible.

To help us review your request, please include:

• Your order number
• Product name, shade, or selected option
• Product page link, if available
• A clear description of the concern
• Photographs showing the product and packaging
• A short video when the issue involves a functional component
• Information about when the problem was first noticed

Complete information and clear images help our team assess your request more efficiently and provide suitable guidance.

6. Product Support Review Process

7. Replacement Arrangements

If a replacement is approved, fulfillment will depend on current stock and the details of the original order.

If the same product, shade, or option is unavailable, MIRAYLOY may provide another suitable resolution where appropriate.

Replacement decisions are reviewed individually and may depend on the type of issue, product condition, available inventory, and applicable store policies.

8. Return and Shipping Instructions

If an item needs to be returned for inspection or resolution, please contact MIRAYLOY before sending it back.

Our customer support team will provide the relevant return instructions, address information, and any requirements applicable to your case.

Please do not send products to an address obtained from an unrelated source. Items returned without prior approval may experience delays in processing.

9. Your Statutory Consumer Rights

This Product Support Policy supplements your legal consumer rights and does not remove, restrict, or replace any mandatory rights granted by applicable law.

Available remedies and support periods may vary depending on your country, product category, order details, and local consumer protection requirements.

10. Product Support Contact

For questions about damaged products, incorrect orders, packaging concerns, quality issues, or support eligibility, please contact us directly.

Including your order number in your first message will help us locate the relevant purchase information more efficiently.