What is MIRAYLOY?

MIRAYLOY is a beauty brand offering thoughtfully selected makeup essentials for complexion, eyes, lips, face color, and everyday application needs.

Our collection is created for customers who enjoy simple beauty routines, expressive color, and products that fit naturally into everyday life.

What types of beauty products are available?

Our product range may include:

• Foundation, concealer, and complexion products
• Blush, bronzer, highlighter, and face palettes
• Eyeshadow, eyeliner, and other eye makeup
• Lip color and lip makeup products
• Makeup brushes, tools, and beauty accessories
• Other selected beauty essentials

Product availability, shades, finishes, and options are displayed on the relevant product page.

Where can I find detailed product information?

Each product page may include information about the product format, shade options, finish, ingredients where applicable, recommended use, package contents, and other relevant specifications.

If a detail is not listed or you need help understanding a product, please contact us before placing your order.

Are MIRAYLOY products suitable for everyday makeup?

Many MIRAYLOY products are designed for flexible everyday makeup looks, including natural, soft glam, defined, and more expressive styles.

The final appearance may vary depending on application technique, lighting, skin type, preparation, and the combination of products used.

How should I choose a shade or product option?

We recommend reviewing the product photos, shade names, finish descriptions, and product details before making a selection.

Color may appear differently on different screens and under different lighting conditions. If you need help comparing available options, please contact our customer care team before ordering.

Why may the actual color look different from the product image?

Product color can be affected by screen settings, brightness, camera conditions, studio lighting, and individual display devices.

For this reason, online images are intended as a general reference. Please consider the listed shade name and product description together when choosing a color.

What should I do before using a new beauty product?

Read the product label and usage instructions carefully before use. If you have sensitive skin or known product sensitivities, consider testing a small amount on a limited area first when appropriate.

Stop using the product if discomfort or irritation occurs. If symptoms continue or become serious, seek advice from a qualified healthcare professional.

How do I place an order?

Select the product and available option you want, add it to your cart, and continue to checkout. Enter your delivery and payment information, then review the order details before submitting payment.

After a successful order is received, an order confirmation may be sent to the email address provided during checkout.

Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to request an adjustment or cancellation.

We will try to help, but changes cannot always be guaranteed once an order has entered processing, been packed, or been handed to the shipping carrier.

What should I do if I do not receive an order confirmation?

First, check your spam, junk, promotions, or other filtered email folders. Please also confirm that the email address entered during checkout was correct.

If you still cannot locate the confirmation, contact us with your name, email address, and any available order information so we can review it.

How can I check my order status?

Once your order has been processed and dispatched, tracking details may be sent to the email address used during checkout.

When contacting support, please provide your order number so that we can locate the relevant order more efficiently.

How long does order processing take?

Orders are generally prepared within 1–3 business days after payment is confirmed.

Processing time does not include transportation time. Public holidays, promotional activity, order volume, address verification, or other operational circumstances may extend the preparation period.

When will tracking information become available?

Tracking details may be provided after the package has been prepared and accepted by the carrier. In some cases, the tracking page may take additional time to display the first movement scan.

Why has my tracking information not changed?

A shipment may not show new activity immediately because of carrier scanning schedules, weekends, public holidays, international transfers, customs procedures, or delays between transportation facilities.

If the tracking information remains unchanged for an extended period, please contact us with your order number and tracking details.

Will I need to pay customs duties or import charges?

Depending on the destination country or region, an order may be subject to customs duties, taxes, clearance fees, or other import-related charges.

Any such charges are generally determined by local authorities and may be the responsibility of the recipient. Please check your local import requirements before ordering.

Can beauty products be returned?

Unopened, unused products may be eligible for return according to our Return Policy and applicable requirements.

For hygiene and safety reasons, opened, used, or tested cosmetic products may not be eligible for return unless they arrive damaged, defective, incorrect, or incomplete.

How do I request a return?

Please contact our support team before sending any item back. Include the following information:

• Order number
• Product name and quantity
• Reason for the return request
• Clear photos when the request concerns damage or an incorrect item
• Any other information requested by our support team

Do not mail products to an address before receiving return instructions from us.

How are approved refunds processed?

Once an eligible return or issue has been reviewed and approved, the refund is normally issued to the original payment method.

The time required for the refund to appear may depend on your bank, card issuer, payment provider, or other financial institution.

Which payment methods are accepted?

Available payment methods are displayed during checkout and may vary depending on your location, currency, device, and payment provider.

Please make sure that your billing information is entered accurately before submitting the order.

Is payment information protected?

Payment transactions are processed through Shopify and/or authorized payment service providers using their applicable security systems.

MIRAYLOY does not intentionally retain complete payment card numbers or card security codes on its own customer support systems.

Why was my payment declined?

A payment may be declined because of incorrect billing details, insufficient funds, bank restrictions, security checks, card limits, payment-provider rules, or temporary technical issues.

Please confirm your information or contact your bank or payment provider for further assistance.

What should I do if my package arrives damaged?

Contact us promptly after delivery and provide your order number, photos of the outer packaging, photos of the product, and a clear description of the issue.

Please keep the original packaging until the matter has been reviewed.

What if I received the wrong product or shade?

Please do not use the item. Contact us with the order number, product information, and clear photos showing the item and its label.

Our team will review the order and provide the next available resolution according to the circumstances.

What if an item is missing from my order?

Compare the delivered items with your order confirmation and packing information. If something appears to be missing, contact us with your order number and photos of the package and received products.

What should I do if a product causes discomfort?

Stop using the product if you experience irritation, discomfort, or an unexpected reaction.

If the reaction continues or appears serious, seek advice from a qualified medical professional. Please contact us if you need to report a product concern or provide product details for review.

How should beauty products be stored?

• Keep products closed when not in use.
• Store them in a cool, dry place away from excessive heat.
• Avoid prolonged direct sunlight and high humidity.
• Keep products away from water and avoid unnecessary contamination.
• Follow any storage instructions printed on the packaging.

Can I use a product if the package or seal appears damaged?

Do not use a product if the packaging is seriously damaged, leaking, open, contaminated, or otherwise appears abnormal.

Take clear photos and contact our support team so the situation can be reviewed before use.