1. Return Period

Customers may request a return within 30 days of receiving the order, subject to the eligibility requirements described in this policy.

Please contact our customer care team before sending any product back. Return authorization and applicable return instructions must be received before the product is shipped.

Customer Support Email:
service@mirayloy.com

When submitting a return request, please include:

• Order number
• Email address used during checkout
• Product name and selected shade or option
• Reason for the return request
• Photos or other supporting information when relevant

Our team will review the information and provide the next applicable instructions.

2. Return Eligibility

Unless different rights apply under applicable law, products should generally meet the following conditions to qualify for a standard return:

• The request is submitted within the applicable return period.
• The product is unused and remains in its original condition.
• The original packaging, labels, accessories, and included items are retained where applicable.
• The product has not been damaged through misuse, improper storage, contamination, or unauthorized modification.
• Return authorization has been obtained from MIRAYLOY customer support before shipment.

Because certain beauty products are intended for personal use, customers should ensure that cosmetic items, applicators, tools, and accessories are returned in a hygienic and complete condition.

Products sent back without prior authorization may experience processing delays or may not qualify for a standard return where permitted by law.

3. Products That May Not Qualify for Return

For hygiene, safety, and product-quality reasons, certain items may not qualify for a standard return, including products that:

• Show signs of use beyond what is reasonably necessary to inspect the item
• Have been opened, applied, swatched, or tested
• Have missing packaging, labels, applicators, accessories, or included components
• Have been contaminated, altered, refilled, or modified
• Have been damaged through misuse, improper handling, or unsuitable storage
• Are returned after the applicable return period
• Are sent back without the required return authorization

Examples may include opened makeup palettes, used lip products, applied complexion products, used makeup brushes, or beauty tools returned in a materially different condition from when delivered.

These limitations do not affect any rights available to customers under applicable consumer protection laws.

If you are uncertain whether an item qualifies, please contact us before sending it back.

4. How to Request a Return

To begin a return request, contact our customer support team at:

service@mirayloy.com

Please provide your order details, the product name, and a brief explanation of the reason for your request.

After reviewing your message, our team will confirm whether the request can proceed and, where applicable, provide the required return instructions.

5. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If a product from our makeup, beauty tools, palettes, complexion, eye, or lip collections arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as reasonably possible.

Please provide:

• Order number
• Product name, shade, or selected option
• A clear description of the problem
• Photos of the product received
• Photos of the packaging and shipping label when relevant
• Photos or video showing the issue when necessary
• Details of any missing or affected components

Our customer care team will assess the information and determine an appropriate resolution based on the circumstances.

Depending on the issue, the available resolution may include a replacement, refund, store assistance, or another appropriate solution.

6. Missing Components or Accessories

Some MIRAYLOY products may include multiple components, applicators, brushes, protective inserts, or other accessories.

Examples may include:

• Makeup brushes or applicators
• Dual-ended tools
• Protective product inserts
• Included accessories
• Removable cosmetic components
• Product instruction materials
• Packaging parts or protective cases where applicable

If an item appears to be missing a component, please contact us before returning the entire product.

Include your order number, product name, a description of the missing component, and photographs of the received product where helpful.

Where possible, our team will review whether the issue can be resolved without requiring a complete return.

7. Exchanges

If you would like to exchange an eligible product, please contact customer support before sending the item back.

Exchange requests may depend on:

• Availability of the requested product or shade
• Condition of the item being returned
• Whether all original accessories and packaging are included
• The reason for the exchange
• Applicable return and hygiene requirements
• Any destination or fulfillment limitations

If a direct exchange is unavailable, our team may explain another available resolution, such as a return and refund where eligible.

8. Return Shipping

Responsibility for return shipping depends on the reason for the return and the circumstances of the request.

If a return is connected with a verified damaged, defective, incorrect, incomplete, or otherwise qualifying fulfillment issue, we will provide applicable instructions after reviewing the request.

For returns based on personal preference, an unsuitable shade choice, a change of mind, or another non-defect reason, return shipping costs may be the customer's responsibility where permitted by applicable law.

Please do not arrange return shipping or send a parcel before receiving instructions from our customer service team.

9. Return Inspection

Returned products may be inspected after they arrive at the designated return location.

The inspection may review:

• Overall product condition
• Whether the product has been opened, used, or applied
• Completeness of shades, components, tools, and accessories
• Included packaging, labels, and protective materials
• Whether the product is hygienic and suitable for resale where applicable
• Whether the returned item matches the approved return request

For makeup palettes, lip products, complexion products, brushes, tools, or other beauty accessories supplied with multiple components, the inspection may also confirm that all original items are included.

If the returned product satisfies the applicable requirements, the refund will proceed according to this policy.

If there is an issue with the returned item, our customer service team may contact you for additional information before a final decision is made.

10. Refunds

After an approved return has been received and reviewed, we will notify you regarding the status of the refund.

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on:

• Payment method
• Payment processor
• Card issuer
• Bank processing procedures
• Currency conversion or international payment handling

After MIRAYLOY issues the refund, additional processing time may be required by your bank or financial institution.

11. Original Shipping Charges

Original shipping charges may not be refundable for returns based on personal preference, shade selection, change of mind, or other non-defect reasons, unless otherwise required by applicable law or specifically confirmed by our customer service team.

If an order qualifies for a refund because of a verified fulfillment error, damaged product, defective item, incorrect item, or missing component, applicable shipping costs will be reviewed as part of the resolution.

Any shipping-related refund will be determined according to the order circumstances and the applicable store policies.

12. Order Cancellations

If you would like to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests while the order has not yet entered processing, picking, packing, or shipment preparation.

Once an order has been processed or dispatched, cancellation may no longer be possible. In that case, the applicable return procedure may need to be followed after delivery.

Please include your order number and the email address used during checkout when contacting us about a cancellation request.

13. Return, Refund, and After-Sales Questions

If you have questions about a return, refund, exchange, damaged product, incorrect item, missing component, or another after-sales matter, please contact:

Customer Support Email:
service@mirayloy.com

Please include your order number whenever possible so that our team can locate the relevant transaction more efficiently.

When reporting a product issue, including the product name, shade, selected option, clear photographs, and a description of the situation may help us review your request more quickly.