Contact Us
We Are Here to Support Your Beauty Journey
Welcome to MIRAYLOY.
Our customer care team is available to provide clear, thoughtful, and helpful assistance throughout your shopping experience.
Whether you have a question about a product, shade, finish, order, delivery, return, or beauty routine, we are happy to help you find the information you need.
For questions about makeup products, complexion essentials, eye makeup, lip color, beauty palettes, accessories, or business cooperation, please contact us through the official channels below.
1. Contact Us by Email
Customer Support Email:
Our customer care team aims to respond to most messages within 24–48 business hours.
When contacting us about an existing order, please include your order number so we can locate the relevant information more efficiently.
For product-related questions, it is helpful to include:
- Product name or product page link
- Order number, if the question concerns a purchase
- A clear explanation of your request
- Shade, color, size, or selected option, if applicable
- Photos or videos when reporting a product issue
- Any other details that may help us understand your situation
2. Customer Care Response
Dedicated Assistance
Email:
service@mirayloy.com
Every message is reviewed carefully so that we can provide a relevant and practical response based on your question.
Expected Response Time
Most customer inquiries are answered within 24–48 business hours.
During holidays, promotional campaigns, weekends, or periods of unusually high message volume, a response may take slightly longer.
3. Order and Delivery Assistance
Our customer care team can help with questions related to:
- Order confirmation and purchase details
- Order processing and fulfillment updates
- Shipping progress and tracking information
- Delivery delays or address-related concerns
- Incorrect, damaged, incomplete, or missing items
- Return, refund, and exchange questions
- Replacement and after-sales support requests
- General questions about your purchase
To help us review your request promptly, please provide the order number and the email address used when placing the order.
4. Beauty Product Questions
MIRAYLOY offers a selection of beauty products designed to support different personal styles and everyday makeup routines.
Our team may be able to provide general information about:
- Product features and intended use
- Available shades, colors, and finishes
- General application suggestions
- Texture and appearance information
- Product format and packaging details
- Basic care, storage, and handling recommendations
- General product specifications
- Available product options shown on the product page
Please review the product description and packaging instructions carefully before use. If you have known sensitivities or specific beauty concerns, consider reviewing the ingredient information and consulting a qualified professional when appropriate.
5. Business and Partnership Requests
MIRAYLOY is open to appropriate inquiries from retailers, distributors, professional buyers, and potential commercial partners.
For wholesale purchasing, bulk orders, distribution opportunities, or other business proposals, please contact:
To help us understand your proposal, please include:
- Business or organization name
- Country or intended sales market
- Estimated purchase quantity
- Type of cooperation you are interested in
- Your preferred contact information
Corporate Information
Brand:
MIRAYLOY
Website:
mirayloy.com
Legal Entity:
Guangzhou Jingteng Technology Co., Ltd.
Unified Social Credit Code:
91440113MAE8FMJ7XG
Customer Support Email:
service@mirayloy.com
mirayloy.com is operated by Guangzhou Jingteng Technology Co., Ltd., which manages the online storefront, product presentation, customer communication, order coordination, and related e-commerce operations.
MIRAYLOY is committed to presenting clear product information, providing responsive customer assistance, and creating a convenient online shopping experience for customers exploring beauty products.